Services

• Is it only transactional work that I can outsource?
• Although transactional processing is the most clearly recognized outsourced finance and accounting (F&A) function, it is just the bottom rung of Consero's turnkey service offerings. Consero routinely performs highly sophisticated financial modeling & analysis in addition to customized reporting, general ledger accounting, and transactional processing in offering an alternative to in-house finance and accounting functions.
• How much can I save using a Consero Cloud F&A solution?
• Each situation is unique but the right outsourcing engagement can save 30% to 45% of your current F&A cost through process efficiency, technology platforms and headcount savings.

Security

• What measures are taken to protect my corporate data?
• Consero implements security measures at a staff, information and physical location level to ensure that your information is secure and kept confidential. Through our own measures and by leveraging proven SaaS based technology solutions, most of which are SAS 70 compliant, the security levels and controls associated with a Consero engagement most often exceed those of our clients.

Experience and Expertise

• What industries does Consero have experience with?
• Consero has worked extensively with companies in several different industries including: Software, Professional Services, Healthcare, Manufacturing and others…
• How can I be sure that I don’t lose control of my F&A function?
• Consero works with each client to ensure that industry best practices for that client’s business are customized to their individual needs. In the end, our clients define the deliverables they want out of their F&A function as they would with in-house staff but they do not have to manage the process or people to get the results.
• With which F&A software applications does your team have experience?
• Consero has direct experience with all the major accounting software packages, and has business partnerships with several SaaS based application vendors to be able to provide clients with turnkey solutions
• What is the offshore team's experience with Excel, Word, and PowerPoint?
• The Excel skills in our office are unrivaled. Consero provides extensive in-house training on Excel techniques, and we bring experts from the outside to train our people in related areas such as Visual Basic. Consero staff also possess solid Word and PowerPoint skills.

Logistics

• What hours does the offshore team work?
• Standard office hours are from 4:00 AM to 1:00 EST. This gives the client the best of both worlds – the advantage of overnight processing and an entire morning for review and interaction with Consero staff. Like any other client employee, Consero staff will work longer when needed and frequently are in the office quite late finishing urgent projects.
• How many hours per week does the offshore team work?
• Clients can expect 40 to 50 hours a week from Consero staff. As our client's deadlines are our deadlines, Consero staff will do what it takes to get the job done. Since Consero charges a monthly flat fee, the client does not incur additional charges if our staff works longer hours on a project (the same as a local, salaried employee).
• Are there language issues when working with your personnel?
• Because Consero hires employees expecting them to interface directly with clients, Consero screens candidates for strong English-speaking skills. In fact, all employees are interviewed by a U.S. staff member who, among other attributes, assesses both written and verbal English capabilities.
• How do I communicate with Consero staff in India?
• All Consero staff have client-local, U.S. phone number s as well as email and instant messaging capabilities. It is no different than talking to client staff members when they are working remotely or just out of the office.
• How do staff members get access to the client information they need?
• Depending on the client's systems setup, Consero staff members can securely access required applications via either web-based connections (for SaaS applications), or remote desktop (for server based applications). Support documentation is received through one of several different methods ranging from 100% digital processes established by Consero or through client scanning.
• During after-hours, is there a way to leave a voice mail?
• Yes, Consero staff have client-local, U.S. phone numbers that go to voicemail if they are unavailable.
• How do I get started?
• We scope the role or duties required by the client and supply a proposal and price quote within a few days. Upon acceptance, Consero then helps the client establish IT connectivity for the assigned Consero staff members and provides contact information (local phone numbers, email, instant messaging) for everyone. The client is also assigned one of our highly experienced Engagement Managers, who has responsibility for client satisfaction, first-tier escalation, mentoring, and other account supervisory duties. Consero begins work after an initial kick-off meeting.