Why Consero
United States (Austin)
phone: 800-913-8702
United Kingdom
phone: +44 20 8816 8338
India (Bangalore)
phone: +91-80-40396333
fax: +91-80-40396338
Communication
At the core of a successful outsourcing relationship is good communication channels and practices. Consero understands this and employs a number of proven strategies to optimize communication between Consero staff and the client. These include:
- The Basics: All Consero staff are trained and measured on such fundamentals as agenda-based meetings, goal setting, project planning, progress reporting, and more.
- Phone, Email, and Chat: All three are used extensively in client engagements to facilitate information flow and quickly remove bottlenecks inhibiting productivity.
- Standing Meetings: Especially in the beginning of a client relationship, Consero staff and client meet regularly to review work, answer questions, resolve issues, and set direction for future efforts.
- Document Sharing: Using software-based services, such as WebEx or Unyte, Consero staff and client can share documents allowing both parties to see real-time changes, paging, highlights, and other document interactions.
Consero strives in all situations to over-communicate making sure that it is performing the necessary tasks and exceeding client expectations.
Team Structure
Every Consero staff member reports to an experienced Engagement Manager who has supervisory duties in two areas:
- Client satisfaction and first-tier escalation
- Staff member management, mentoring, and performance reviews
Engagement Managers are senior finance and accounting professionals with backgrounds in client and staff 
management. In addition to the Engagement Manager, staff members also have access to a vast pool of knowledge within the Consero offices. If a staff member needs a specific expertise, it is highly likely that multiple Consero colleagues can provide assistance. This gives the client access to a larger pool of talent than available with a local hire.
Data Flow and Systems
By definition, finance and accounting are data-intensive activities requiring data to move between client, client vendors and partners, and Consero staff simply and easily. To facilitate data flow, Consero utilizes industry-standard technologies typically already in use within the client operations. These include email, Web, file 
transfer protocol (FTP), electronic signature, and scanners.